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[DEFINITION] Customer Experience (n): The customer's feelings and perceptions about the services and products you offer as a result of every touchpoint with your business. Customer Service is one of the touchpoints and not the same as customer experience (CX).
At Perfect Customer Experience Consulting (PCEC), LLC we help businesses create positive, unforgettable customer experiences that will keep them coming back for more of what you offer!
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PCEC's strategies and tools are designed to help you boost sales and increase your customer base.
We provide customer experience consulting support that enhances customer engagement. Our curated offerings foster authentic client satisfaction, and brand loyalty.
PCEC specific offerings include:
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Client preference discovery tools that provide data-driven insights about customer needs and wants
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Service delivery solutions that improve customer retention rates; identify brand inconsistencies;
and systematically develop strategies -
Customized systems that make your customers feel seen and heard during every phase of your service delivery experience
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We help you accurately discover and understand your
customers’ ever-changing needs and still offer services that give your company the competitive edge
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We help you achieve corporate and individual
customer experience metrics with measurable,
actionable steps
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We offer a collaborative approach to designing and implementing service delivery solutions for each customer touchpoint
Pastor Kadesha Jenkins
CEO, Founder KJ Enterprise LLC
As a serial entrepreneur, I understand first-hand the importance of providing solid customer experiences for those I serve, every single time.
Ms. Aiken is my go-to consultant whether I am organizing a global event reaching thousands or providing niche, professional services that reach hundreds of clients.
She delivers tailored, best-in-class services without exception.
Her proprietary PCEC customer experience solutions help me consistently deliver just what my clients need in a manner that truly exceeds their expectations.
Joanne Bamberg -Jackson, MA, C.I.D.
Ms. Aiken’s ability to help businesses engage customers and build strong relationships, and focus on exceeding expectations is a part of her
customized method for good customer care.
For more than 25 years, I have seen her personalized, competent, convenient and proactive
approaches to problem solving and decision making is an added value and asset.
Lena M. Bretous, MD, MPH
For more than 14 years I have worked with Ms. Aiken in corporate and service industry settings. She is excellent at
drilling down past budgets and changing industry quality standards -- both of which positively impact the overall member total experience.
Her proven track record speaks to the truth that customer experience creates a tipping point to repeat business.
Michele P. Roseman, MA
Focused. Consistent. Dedicated. These words epitomize Ms. Aiken. The consummate professional, I have had the distinct pleasure of working with her for more than 30 years.
Her unmatched attention to detail has helped me develop professionally. These qualities are highlighted in every aspect of her customer experience offerings.
While driven, Ms. Aiken always prioritizes people. This trait, alone, distinguishes her from most executives and makes working with her a joy.
ROLANDA LOGAN AIKEN
President, PCEC, LLC
Rolanda Logan Aiken is a seasoned customer experience architect who has designed and executed optimal corporate and end-user service delivery engagement systems and workflows for more than 30 years. Her experience also includes management, training, employee engagement, project management and broad clinical experience.
As a Healthcare Executive, Rolanda has designed and executed solutions to identify customer experience gaps and increase customer satisfaction ratings. To her credit, she has developed and integrated strategies directly linked to improve satisfaction quality metrics and increased profit margins.
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For faith-based entities, Rolanda successfully coordinates tailored, enhanced customer experience events for 200+ participant groups. Her strategic solutions have also improved operational efficiency and revenue generation.
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From the University of South Carolina (USC), the native New Yorker earned a Bachelor's Degree in Nursing (Cum Laude), a Master's Degree in Public Health, Public Health Administration (Summa Cum Laude), and was inducted into the Gamma Beta Phi Honor Society.
A sought-after customer experience and healthcare industry thought-leader, Rolanda’s media credits include features in: healthcare industry publications, Health Care IT News and Health Leaders Media.
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When people display their trust by purchasing your products and services, they deserve a positive memorable experience.
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